Frequently Asked Questions
Everything you need to know about your next ride with Cognative MTB.
When will my order ship?
We process and ship most orders within 1-2 business days. Once your gear leaves our facility, you will receive a tracking number via email to monitor its journey.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. If the fit isn't perfect, we'll help you get the right size.
How do I determine my correct size?
Our gear is designed with an athletic trail fit. We recommend checking the specific size chart on each product page, as fit may vary slightly between our technical jerseys and casual hoodies.
Do you offer international shipping?
Yes, we ship to mountain bikers worldwide. Shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.
How should I care for my technical apparel?
To maintain the performance of your gear, we recommend machine washing cold on a gentle cycle and hanging to dry. Avoid fabric softeners and bleach to preserve moisture-wicking properties.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.