Returns & Exchanges
At Cognative MTB, we want to ensure you are completely satisfied with your gear; therefore, we offer a 30-day window for returns and exchanges on all unwashed and unworn items. Our goal is to get you back on the trails with the perfect fit and performance gear you need.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached and include the packing slip provided in the portal.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our team receives and inspects your gear, we will process your refund or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing